Refund Policy

Last Updated: March 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on Kalnvaire. It is designed to ensure transparency and fairness while providing maximum legal protection to kalnvaire in compliance with applicable laws and regulations in Latvia (LV).

Scope and Applicability

This policy applies to all transactions conducted through Kalnvaire. By making a purchase, you agree to the terms outlined in this Refund Policy. This policy is applicable to all users, including individuals and businesses, who purchase products or services from Kalnvaire.

Definitions

  • Refund: A return of funds to the customer for a product or service that has been purchased.
  • Customer: Any individual or entity that purchases products or services from Kalnvaire.
  • Purchase: The transaction completed by the customer for products or services offered on Kalnvaire.

Main Policy Content

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

  • The product or service is defective or not as described.
  • The customer has submitted a refund request within 30 days of the purchase date.
  • The product or service has not been used or consumed.

2. Refund Request Process

To initiate a refund, customers must:

  1. Contact kalnvaire via email at [email protected] or by phone at +3712609911126.
  2. Provide the order number and a detailed explanation of the reason for the refund request.
  3. Return the product, if applicable, to the address provided by kalnvaire.

3. Refund Processing Time

Refunds will be processed within 14 business days of receiving the refund request and any required documentation. The refund will be issued using the original payment method unless otherwise agreed upon.

4. Non-Refundable Items

The following items are non-refundable:

  • Digital products or services once accessed or downloaded.
  • Customized or personalized items.
  • Any item marked as non-refundable at the time of purchase.

User Rights and Obligations

Customers have the right to request a refund in accordance with this policy. Customers are obligated to provide accurate information during the refund request process and to comply with the return instructions provided by kalnvaire.

Limitations and Disclaimers

kalnvaire reserves the right to refuse a refund if the terms of this policy are not met. This policy does not affect your statutory rights under applicable consumer protection laws in Latvia.

In no event shall kalnvaire be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products or services from Kalnvaire.

Data Protection/Security

kalnvaire is committed to protecting your personal information. Any data collected during the refund process will be handled in accordance with our Privacy Policy, which can be found on Kalnvaire.

Changes to Policy

kalnvaire reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on Kalnvaire. Customers are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: kalnvaire
Phone: +3712609911126
Email: [email protected]
Address: Business Center, Central District, Floor 21, Office 77, Latvia

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Latvia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Latvia.